+27 73 149 3295
Refund policy
At Ship4ess, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible and hussle free refund policy.
Types of Refunds
- Full Refund: If you are not satisfied with your purchase, you may return it within 15 days of delivery for a full refund. Our way of saying we got your back.
Refund Conditions
- The item must be in its original condition and packaging.
- The item must be returned within the specified time frame.
-Items must be unused or worn
Refund Process
1. Contact our customer service team to initiate the refund process.
2. Provide a reason for the return and confirm the order details.
3. Ship the item back to us at your expense/unless otherwise communicated
4. Once received, we will process the refund within 5-7 business days -times apply to all delivered orders.
Exceptions
- Service fees are non-refundable.
- Items marked as final sale or non-returnable are not eligible for refund.